FREE SHIPPING & REFUND POLICY

 

 

Free Shipping

Receive free shipping within Canada on all orders of two hats or more.

 

Refund Policy

Custom products are final sale. Each CAPHEAD hat is customized and individually crafted just for you. For this reason, we cannot accept returns or issue refunds due to buyer’s remorse, change of preference, or second thoughts.

Our guarantee—if we make it wrong, we’ll make it right
We stand behind the quality of our craftsmanship. If your hat is damaged, defective, or differs from the approved digital proof—regardless of the reason—we’ll fix the issue at no cost to you, including paid return postage, and offer a replacement or a full refund.

What qualifies for a refund or replacement:

  • Defective or damaged materials (e.g. faulty engraving, cracked patch, discoloration)

  • Shipping-related damage

  • Errors in size, colour, or logo placement compared to your approved proof

Ineligible situations for refund:

  • Change of mind or customer preference (e.g. different logo, style, or colour after ordering)

  • Normal wear and tear over time

How to request a replacement or refund:

  1. Contact us within 7 days of delivery with your order number and photos showing the issue.

  2. We’ll review and, if it’s a qualifying defect or error, arrange for return shipping and send a replacement or refund promptly.

Thank you for choosing CAPHEAD — we’re grateful for the opportunity to craft something unique for you, and we look forward to being part of your brand’s story.