Refund policy

Because each CAPHEAD hat is custom-made and personalized with your logo, we do not accept returns or exchanges for change of mind or preference, including style, colour, or logo choice.

What we do guarantee: if your hat arrives damaged, defective, or inconsistent with your approved proof, we will make it right at no cost to you, including return postage. Qualifying issues include faulty materials (e.g. cracked patch, misengraving, torn materials) and any discrepancy in size, colour, or logo placement versus your approved proof.

Refunds or replacements do not apply to change of mind, normal wear and tear, or modifications made after delivery.

To start a claim, contact us at hi@caphead.ca with your order number and a photo of the issue.